Convert, centralize, communicate and close.

SimplifiStay’s VRM Contact Center is all about improving conversion rates, customer communication, and efficiency while surfacing the data that matters to a VRM’s bottom line.

Convert, centralize, communicate and close.

SimplifiStay’s VRM Contact Center is all about improving conversion rates, customer communication, and efficiency while surfacing the data that matters to a VRM’s bottom line.

Introducing the world’s best VRM Contact Center solution

SimplifiStay’s Contact Center solution turns booking agents (and their supervisors) into superstars with our multipurpose cloud platform that includes a PBX, CMR, PMS integrations and full suite of features designed to improve communication, customer management and lead conversion.

Why use Simplifi Stay’s VRM Contact Center solution?

Because you can’t afford not to.

SimplfiStay and its products are designed for VRMs but VRMs and every feature of the VRM Contact Center is meant to improve communication, close rates and saving you time and money.

Top 4 Back-Office Challenges

Death by one thousand tabs

  • VRMs and their support staff are using multiple software products (PBX, PMS, CRMs, etc.) to book stays, creating a confusing (and costly) mix of unwieldy solutions.

Lack of PMS integration with CRM + Call Center Solution

  • The Vacation Rental Market is fractured with few integrations and those that do integrate do it exclusively with a single PMS or their own.

Total lead tracking and marketing

  • No Customer Contact Solution today pulls together all lead sources regardless of origination, manages those leads and makes it easy to market to everyone by a booking agent resulting in missed revenue opportunities.
  • Agents use a hodgepodge of tools to market to and communicate with customers, creating extra work, poor brand consistency and less than optimal brand awareness.

Multiple platform costs

    • Every penny counts and VRMs are paying for a grab-bag of disconnected services that can be unified and streamlined.

Convert, Centralize, Communicate & Close

How Simplifi helps solve VRM’s operational challenges

SimplifiStay improves staff efficiency and conversion rates.

SimplifiStay helps bring all your communications into the same place where you manage leads, your in-property network and marketing. By integrating with PMSs and tailoring the solution to the exact needs of VRMs we greatly reduce the number of costly, annoying tabs/products while giving you tools that will increase your revenue and improve the way you communicate to customers and leads.

VRM Contact Center Solution includes:

Agent console

  • Specially designed agent console allows agent to communicate, manage and market seamlessly
  • Branded communications provided through PBX, Call Center and Email distribution across all agents
  • Call scripting for tailored messaging
  • Assigning lead and/or account status when booking with option to schedule remarketing

Calendar Tool

  • Set follow-ups, reminders and schedule emails
  • Create marketing campaigns

Supervisor console

Oversee team as they work

  • Track time (break, active), conversions and more
  • Custom reporting
  • Optimize your team

Increase conversion rates with a CRM designed for VRMs

  • Manage leads, and customers in a platform that dynamically updates for agents and supervisors
  • Add customer notes and/or feedback with surfaces anytime the customer makes inbound communication or agent makes outbound

SimplifiLines

  • Our enterprise grade cloud-based PBX for all in-bound calls, call routing (IVR, etc) and outbound dialing
  • Includes telephony (dial-tone) but can be purchased with existing telephony service

And More…

  • Add Connect for VRMs anytime and add that product suite to single pane of glass Dashboard
  • Shared email mailbox with branded signatures and templates for proper branded communications
  • Increased employee efficiency and data management having all information from PMS, OTA and others fill into on system.

Supercharge your PMS and save money

By remaining PMS agnostic and by creating deep integrations, SimplifiStay supercharges your property management system

Key Benefits

  • Captures all leads regardless of source
  • Allows for uploading of records so historic customer data is available to agents
  • Call scripting for tailored messaging
  • Keep your existing PMS while reducing tabs and unnecessary services

Contact us to learn more from a SimplifiStay Solution Expert or to schedule a demo